Background and Challenges
Manage IT logistics for three European offices
In 2021, Shippeo, a leading provider of "Real-Time Transportation Visibility," raised $32 million in funding to accelerate its growth and expand its global workforce from 150 to 220 employees.
Before Pyla, the company faced major operational challenges:
- Critical manual processes: Onboarding was handled by a single person for three offices.
- Lack of visibility: the proliferation of tools made it difficult to track progress and identify responsibilities.
- Preparation time: Some IT access rights were still managed manually by managers, which caused friction down the line.
"The initial situation was that we had a lot of tools and couldn't keep track of everything. There was a lot of manual work and no automation. It was difficult to determine who was responsible for what."
Adina Porfire, Office Manager at Shippeo.
The Pyla Solution
Centralized management integrated with the Lucca HRIS
Shippeo has implemented Pyla as a custom solution to centralize its resource catalog and automate employee movement workflows.
A comprehensive and automated inventory
The implementation required defining hardware and software resource packages for each employee profile. Shippeo now has a comprehensive overview of its accounts and machines.
- Lucca Synchronization: Native integration with the Lucca HRIS eliminates the need for double data entry.
- Business-specific workflows: Tasks (hardware, software, ID badges, furniture) are automatically routed to the appropriate administrators (IT, Office Management, Finance).
"A key factor in choosing Pyla was its integration with Lucca. Now information is centralized. We can finally answer the age-old question, 'Who has what?'"
Adina Porfire, Office Manager at Shippeo.
The benefits
Improved hardware and software monitoring and enhanced security
Automation through Pyla has radically transformed internal coordination at Shippeo.
- Operational efficiency: With over 120 new hires in a single year and 15 resources per employee, Pyla has managed over 2,000 internal requests without the need for manual follow-ups.
- Employee experience: New hires have everything they need from day one, without having to contact IT or their manager.
- Security & Compliance: Upon departure, Pyla ensures that all software access points are closed and that hardware is recovered.
- Budget control: Careful tracking of assigned licenses and computers prevents you from paying for unused software.
"The benefits of Pyla are the accurate and comprehensive tracking of our accounts and machines. This greatly improves visibility and security, especially for offboarding."
Adina Porfire, Office Manager at Shippeo.
