Background and Challenges
Moving away from a manual, multi-site management approach
Founded in 1929, CTN France is a leading accounting firm serving more than 2,500 clients. With approximately 100 employees spread across several offices, the coordination of personnel changes (onboarding and offboarding) relied on a manual process (emails, phone calls, and disparate Excel files).
This complex structure led to several points of friction:
- Lack of traceability: difficulty in determining exactly "who has what" (post-COVID remote work equipment, access badges, software licenses).
- Critical lead time: IT was often notified at the last minute with incomplete information, delaying the new hires' ability to become operational.
- Security risks during offboarding: without a reliable system of records, retrieving hardware and revoking software access became a challenge.
"The organization was disorganized, leading to errors and oversights. Knowledge of the resources was confined solely to the IT manager’s mind."
Sébastien Burgeat, IT Manager at CTN France
The Pyla Solution
A resource catalog as a key reference
To address the shortage of IT professionals and structure its growth, CTN France has decided to establish two digital pillars: an HRIS for employee data and Pyla for employee resource/asset data.
A quick implementation
Implementation was quick, with benefits evident as early as the first month of use. The project made it possible to:
- Centralize the resource allocation matrix: consolidate Excel files into a single resource catalog (Hardware, Payroll Software, Furniture).
- Involving managers: The workflow starts in HR, goes to the manager for approval or adjustments, and then automatically triggers tasks for the administrators.
- Integrating into the IT ecosystem: Pyla complements existing tools such as Azure AD (identities), GLPI, and OCS (inventory) to ensure full traceability.
The results
Time savings and a focus on R&D
Since implementing Pyla, CTN France has transformed its operational management into a seamless process that empowers its support teams.
- Productivity has increased tenfold: significant time has been saved on each inbound and outbound shipment thanks to the automation of the process.
- Multi-site reliability: the traceability of equipment is now guaranteed, regardless of the employee's location.
- Enhancing the Value of IT: IT can focus more on projects with higher added value.
"Pyla has exceeded our initial goals. With the time I’ve saved, I can finally set aside time for R&D."
Sébastien Burgeat, IT Manager at CTN France
